Testimonials
Who watches video testimonials and reads reviews?
We find that most of our clients like hearing from other people that we have worked with in the past before they decide to do business with us over another potential staging company. Just as most people now read reviews for products and services before making purchases, our clients like to see the faces and hear the feedback of our past clients before deciding to go with us.
Who is a perfect candidate for leaving a client testimonial at LS Boston Home Staging?
Anytime we help a client to stage their property and meet or exceed their expectations we like to gather feedback from them to share with other prospective clients. It does not ALWAYS happen, but when a client sells their property more quickly than expected, sells for higher than asking prices, or receives comments from their real estate agent or end buyer that the staging of the property helped make the decision we really like to gather high quality video testimonials of these outcomes as they are helpful for people to see when they are hesitant about the value of staging home vs not staging a home.
Who gathers these video testimonials from your clients?
We do! We don’t like to make it too big of a deal but we know that (according to Forbes) over 90% of people now read online reviews. A video testimonial from a client does not need to be a big production. Many times we will simply take out our cell phone and take a short two to four minute video where we ask a basic set of questions about your overall experience.
Why are these client testimonials valuable for someone considering doing business with LS Boston Home Staging?
The gallery photos show the end results of the actual staging while the video testimonials and reviews that we gather show our prospective clients what our clients actually think about working with us through the project. They can help a prospective client understand what really makes us different from other staging companies that also can produce high quality staging but maybe are not as easy to work with, don’t have availability like we do, don’t communicate as well as we do, don’t have as competitive of pricing as we do, and really any number of differences. We can tell you that we are awesome but we would rather have our customers tell you that instead. This is the main reason that we gather video testimonials from our clients who are willing to do it.
What questions do we ask our Boston home staging clients to answer about their experience during these video testimonials?
We ask a series of questions to every single client that we work with and they very rarely change. The questions are as follows…
- What is your name and where are you from?
- How did you originally hear about LS Home Staging?
- What did you like most about working with LS Home Staging?
- What makes LS Home Staging different from other staging companies?
- On a scale of 1-10 with 10 being the best, how would you rank your overall experience working with LS Boston Home Staging, again with 10 being the best?
- Would you recommend LS Home Staging to a friend, colleague, or family member and if so, why?
Why do we ask those specific questions when gathering testimonials from our clients?
We are very intentional about gathering the type of feedback that other prospective clients would like to know about our company if they have never used us before.
- What is your name and where are you from?
- We ask this question to set the stage that the video testimonial is with a real human that we have really actually worked with on a project.
- How did you originally hear about LS Home Staging?
- We like for clients to see that although we do a great job of marketing, many of our clients find us through referral from another client which is a sign that our Boston home staging services are good enough to earn referrals.
- What did you like most about working with LS Home Staging?
- We find that every client is different and we want to make room during these short video testimonial interviews to allow the customer to express their own experience in their own words with a focus on what they feel went best on the project concerning our involvement.
- What makes LS Home Staging different from other staging companies?
- Many of our clients have used other staging companies in the past and have found them to be very different from us. Often times clients will have bad taste in their mouths about an experience working with a less experienced or lesser referred Boston home staging company and are able to clearly articulate to potential clients that have not had those experiences what makes the experience at LS Home Staging worth trying before going with a company that goes about their business in ways that might not produce the desired results.
- On a scale of 1-10 with 10 being the best, how would you rank your overall experience working with LS Home Staging, again with 10 being the best?
- A scale of 1-10 is an important metric to ask our customers about because we want to make sure that the feedback is transferable in a concrete way to anyone watching the testimonial that might be wondering just HOW GOOD we are in their minds. This question accomplishes that for us.
- Would you recommend LS Home Staging to a friend, colleague, or family member and if so, why?
- This is one of the biggest reasons why people find us. Word of mouth is critical to our successful growth and development as a company and we want our clients to tell the prospective clients why they have or would recommend us in their own words while expressing anything we might have missed when asking the other questions about their overall experience. This is one of the biggest predictors of our intentional efforts to increasing our net promoter score actually being accomplished.